Tideroot Provisions ships to US addresses and nowhere else, with standard delivery free on every order. What follows covers the path from checkout to doorstep.
1. Handling Time
Processing needs 1 to 3 business days after payment, covering the check, the packing and the hand-off to the carrier. A business day means Monday through Friday, US federal holidays excepted. Weekend and holiday orders join the queue on the following business day.
2. Transit Estimates
From dispatch, standard delivery is estimated at 5 to 10 business days, counting from the ship date. Treat these as estimates, not guaranteed dates; storms and carrier backlogs can stretch them.
3. Cost
Standard US delivery is free at every order value. Before you pay, checkout already lists shipping as FREE, and no handling charge appears later.
4. Carriers
A US carrier is chosen per parcel, depending on its size and destination, and named in the dispatch email.
5. Tracking
The day your parcel leaves, its tracking number and link land in your inbox. Allow a day or so before the carrier records its first scan. The order tracking page walks through each stage.
6. Destinations
Deliveries go to United States addresses only; there is no international service. Everything is billed in US dollars.
7. Getting the Address Right
Responsibility for an accurate, complete address, apartment, unit or suite number included, rests with you before payment. Spot an error? Email support@tiderootprovisions.com with your order number plus the corrected address; corrections are possible up to dispatch. If an address problem sends a parcel back to us, we get in touch about sending it again.
8. Parcels That Go Missing or Arrive Damaged
Tracking frozen, or a parcel more than a week beyond its estimate? Pass us the order number and we open a carrier trace. If the carrier confirms a loss, or the piece arrives broken, you choose: a replacement piece or your money back in full.
9. Contact
Prim Elevate Limited, trading as Tideroot Provisions
Hong Kong company, Companies Registry No. 81163338
Room 701, 7/F, Lucky Centre, 165-171 Wanchai Road, Wan Chai, Hong Kong
Email: support@tiderootprovisions.com
Telephone: +1 (855) 425-7516
Support hours: Monday – Friday, 9:00 AM – 6:00 PM EST