Common questions

You can. Any item may be returned within 30 days of the delivery date, opened or unopened, worn or never taken out of the box. Email support@tiderootprovisions.com with the order number, or forward our confirmation email, so we can locate the purchase.

When your return is checked in, the refund is issued inside 5–10 business days to the card or account that paid. Banks sometimes add a few days before the credit is visible.

Swaps are not done directly. Return the first piece for its refund and buy the other one separately; delivery on that second order is free too.

Dispatch happens inside 1 to 3 business days. Standard US delivery, which is free, then normally needs 5 to 10 business days.

You are emailed the number as soon as the parcel ships, though the carrier may not show a first scan for about a day. Missing that email? Ask support@tiderootprovisions.com to resend it.

A US carrier, chosen per parcel by weight, dimensions and destination. Your dispatch email names it and includes a tracking link.

That is possible right up to dispatch. Send support@tiderootprovisions.com the order number plus the corrected address. After the carrier's first scan, rerouting is out of our hands.

Tracking stuck for several days, or a week past the expected date? Pass us the order number and a carrier trace gets opened. Should the carrier declare it lost, you pick between a new piece and a full refund.

Look for TIDEROOT. Each order shows as a single line for its total. If you do not recognise a charge, email support@tiderootprovisions.com and we will tell you which order it belongs to.

No. Each order counts as a one-time purchase, billed once at checkout. It is not a subscription, with no recurring payments and no membership attached. A further charge only comes from a further order.

Fill in the Stop an order page, or email support@tiderootprovisions.com quoting your order number. Undispatched orders are cancelled and refunded in full; ones already moving can come back under the 30-day return policy.

No. Card details go encrypted from checkout to the payment processor, and neither the full card number nor the CVC is ever stored by us.

On each listing you will find the stone by name, plus a note on any dye, coating or stabilisation. The metal is named as well, along with any plating, and sizes are given in millimetres or ring sizes where that matters.

No. These are pieces of jewelry and we make no claim that a stone or metal affects your health, mood or fortune. When a stone has a story attached to it, a listing may mention it once and say where the story comes from.

Take jewelry off before you swim, shower or put on lotion, and wipe it with a dry soft cloth after wearing. Store pieces separately in a box or roll so stones are not scratched and chains do not knot.

Monday – Friday, 9:00 AM – 6:00 PM EST. Messages arriving after hours get a reply the following business day.

Either works: support@tiderootprovisions.com or +1 (855) 425-7516. Email is handier when you want to attach a photo or quote an order number.